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If you're running Windows and you're having problems launching the game, we recommend that you first try re-installing the game to see if that fixes your issue. If it does not, then we recommend the following: Fix 1: The "Resident Evil 6" PC launcher may have an incompatibility with antivirus programs installed on your computer. We recommend disabling any antivirus software before launching Resident Evil 6 for the first time. After confirming that Resident Evil 6 is running properly, you should then enable the antivirus software again to prevent further issues. Fix 2: Windows 10 users are experiencing an issue where their computer will sometimes crash when attempting to launch Resident Evil 6 from Steam's Library or Play Game menu. This issue occurs more often when playing Resident Evil 6 on high-performance graphics settings, so we recommend lowering your video settings to lower the likelihood of an unexpected crash. Fix 3: The game may not launch without encountering a black screen issue. If this happens, try using the "Reinstall" button instead of re-installing the game. We are aware that some users are experiencing this issue and our engineers are working on a fix for it. We expect to have the fix ready soon. Try playing with graphics set to 1080p (high performance). Use ATI Stream Technology (AMD Catalyst) or NVIDIA SLI Technology (NVIDIA GeForce) if possible. Use two graphics cards to run Resident Evil 6 in SLI or CrossFireX mode. Run the game in compatibility mode for Windows Vista Service Pack 2 or Windows 7. We recommend that you update your drivers to the latest versions available. You can visit NVIDIA's website here and ATI's website here to download the latest drivers. If you are using a multi-display setup, set your main display as your primary display before starting the game. If you do not, the game may not start properly for some configurations. Keep in mind that this issue will be resolved after we release a patch for it. The game may not start properly if your Windows user name contains non-English characters. If this is the case, please change your Windows user name to only contain English characters before starting the game. We hope to have a fix available soon. Try setting Resident Evil 6 as an exception in your firewall program. If you are unable to, close all programs that are related to network communication (such as an antivirus program) before starting the game. If you are using the Windows XP operating system, update it to Windows XP Service Pack 3 or higher before playing Resident Evil 6. If you are using the Windows Vista operating system, upgrade it to Windows Vista Service Pack 1 or higher before playing Resident Evil 6. Try switching your video card to High Performance/OpenGL under Graphics Settings. After setting the game to run in compatibility mode for Windows Vista Service Pack 2 or Windows 7, try running the game using an English language version of the game. Set your "Resident Evil 6" user profile to use a different language than English for both Localization and Sound Settings. If you experience issues while running Resident Evil 6 with DirectX 10 on your PC, try running the game on DirectX 9 instead. You can also install DirectX 10 runtime if you have it installed on your computer. cfa1e77820
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